Shop at SHANOUR with confidence, thanks to our transparent, hassle-free return, exchange, and refund policy.

For Demi fine and Silver:

You can request a return within 2 days of delivery by visiting our Return/Exchange section.

- Items purchased using a discount code at checkout are not returnable.

- Products bought at a discounted or strike-through price (without a coupon code) are eligible for return.

Return Requirements:

• Items must be unused, with the original packaging and tags intact.

• An unboxing video is required for any missing item claims. Please record the package being opened from its sealed state to support your claim.

How to Start a Return:

• Access the Return/Exchange section on the SHANOUR website, or use this link:

• Enter your SHANOUR Order ID (starting with #SN) and contact number.

• Select the items you want to return.

• Provide the reason for return, upload at least two images, enter your pickup address and preferred date, and choose your refund method.

• Review your information and submit your return request.

Refund Details:

• Refunds are processed within 7–10 business days after pickup and verification, according to RBI guidelines.

• Prepaid orders: Refunds go back to the original payment method.

• Cash on Delivery (COD) orders: Refunds are issued to your provided UPI or bank account.

Non-Returnable Items:

• Orders placed with a sale or discount code

• Custom-made or personalized jewelry

• Goodbye sale or clearance items (as stated on the product page)Exchange Policy – Within 10 Days

Issue Faced Damaged Item Exchange Process

Exchange Request Exchange for the same item

Exchange for the same variant

If your exact item isn’t available, our team will help you find a similar variant or process a refund.

How to Request an Exchange:

• Go to the Return/Exchange section on the SHANOUR website or use the provided link.

• Enter your SHANOUR Order ID (starting with #SN) and contact number.

• Select the items for exchange.

• Specify your reason, upload at least two item images, enter your pickup address and preferred date.

• Indicate if you want the same item or a different size/color.

• Review all details and submit your exchange request.

Need support?

Email us at hello@shanour.in anytime — we’re always here to help.